Privacy Policy Esther for Expats
In this privacy policy, you can learn how we, as a real estate agency, handle your data.
What data do we collect?
You are selling or renting your property When you engage our real estate agency for the sale or rental of your property, our real estate agency records the following data:
- Your name, address, and contact information such as your phone number and email address
- The reason for sale or rental, for example, moving to a larger property or a change in employment
- The date of listing the property and the duration it has been or will be available for sale or rent
- The description and characteristics of the property, such as the asking price or rental price, year of construction, size, layout, cadastral data, and the property's assessed value
- Visual materials such as photos and videos of the property
- The reason for any potential withdrawal of the brokerage agreement
- If the property is sold or rented: transaction details such as the sale or rental price and transaction date
- Any other information you provide to us
You are looking for another property
When you engage our real estate agency for the purchase or rental of a property or participate in a property viewing, our real estate agency may record the following data:
- Your name, address, and contact information such as your phone number and email address
- Your search profile containing your preferences for a property
- Information about your current property, such as its purchase or rental price and the reason for buying or renting, for example, moving to a larger property or a change in employment
- Your age and income category, as well as household composition
- If you purchase or rent a property: transaction details such as the purchase or rental price and transaction date
- Any other information you provide to us
You purchase or rent a property from someone using our real estate agency's services.
If you buy or rent a property, and the seller or landlord has been assisted by our real estate agency, our real estate agency may record the following data:
- Your name, address, and contact information such as your phone number and email address
- Information about the property you have bought or rented, such as the address, property features, purchase or rental price, and transaction date
- The reason for buying or renting
- Your age and income category, as well as household composition
- Information about your previous property, such as the purchase or rental price
- Any other information you provide to us
How does our real estate agency use this data?
You are selling or renting your property or looking for another property Our real estate agency uses your data to execute the brokerage agreement you have granted us. Your data may also be used for the following purposes:
- To promote your property to the public, for example, on Funda, on our real estate agency's website, or in sales brochures
- To conduct appraisals and other valuations (your property will only be used as a reference property)
- To perform analyses and generate reports to improve our real estate agency's services
- To send you information about products and services from our real estate agency; if you wish to opt out, you can contact us.
You are looking for another property
When you engage our real estate agency for the purchase or rental of a property or participate in a property viewing, your data may also be used for the following purposes:
- To send you information about other properties
- To conduct analyses and generate reports to improve our services
- To prepare formal documents such as the purchase agreement, sales contract, (OTD) Service Provision Agreement, or appraisal report
You purchase or rent a property from someone using our real estate agency's services.
Our real estate agency uses your data to maintain contact with you, for example, to send you the purchase agreement. Your data may also be used for the following purposes:
- For advisory purposes, if you have requested it
- To perform analyses and generate reports to improve our services
- To prepare formal documents such as the purchase agreement, sales contract, (OTD) Service Provision Agreement, or appraisal report
Security and retention
Our real estate agency will ensure that your data is adequately secured to protect it from unauthorized use, access, alteration, and unlawful destruction. Your data will be retained for as long as necessary for the purposes indicated above or as required by legal obligations and to resolve any disputes.
Access, correction, and deletion
Requests for access, correction, or deletion of data should be directed to our real estate agency, including your name and address. Our real estate agency will generally respond to requests for access or correction within four weeks. In the case of a deletion request, our real estate agency will promptly delete the relevant personal data unless there are legal requirements or other compelling reasons that prevent deletion.
Questions?
Your privacy is important to your real estate agent. If you have any questions, please do not hesitate to contact our real estate agency.